When a payment of fee is made to TratoIndia.com, the fees paid in advance are not earned in advance. Rather, they are retained by TratoIndia.com in a client trust account. While in the client trust account, they remain the client's money. TratoIndia will earn the fees upon working on a client's matter. These fees accrue at different rates and times depending on the performance of services. If the client's service order is completed and there are outstanding fees and costs and no monies in the client trust account, the client may receive a final invoice from TratoIndia.com of these final fees and costs. Alternatively, if the client's matter is completed and all outstanding fees and costs are paid, and monies still remain in the client's trust account, those monies are considered unearned fees. In the event of case completion, TratoIndia.com will promptly return all the remaining unearned fees to the client or hold it in trust, which can be used by client for availing our services. In case, after completion of the services, there is balance fee to be paid by the Client, TratoIndia.com will raise an invoice and the balance payment will be due immediately.
TratoIndia.com is committed to a high level of customer service. We strive to ensure that the services you avail through our website are to your full satisfaction, and are the best in the Industry at extremely reasonable and affordable rates.
However, there may arise situations when you desire a refund. Firstly, when you pay for the services but later on decide that you do not wish to avail them. Secondly, when there is a delay in the services offered from our side, beyond the time frame we have intimated to you, due to human error i.e., factors for which we are solely responsible. Thirdly, although we highly doubt it, you might find our services unsatisfactory. In all three situations, kindly send in an e-mail to firstname.lastname@example.org marking a copy to email@example.com. We would like to clarify that only refunds of the professional fees component of the charges paid by you shall be considered for a refund. Upon receiving your mail, the Senior Management at TratoIndia.com shall decide on whether your request for a refund should be processed, contingent on the reasons for such a request. Please note that we reserve the right to take the final and binding decision with regard to requests for refund.
Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government, acts of war, acts of God, earthquake, riot, sabotage, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays. If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFS code of the branch in question. Kindly note that it will take us a minimum of about 48-72 working hours from the receipt of all such information to process the refund and initiate the transfer.
We reiterate once again that only the professional fees paid for our services shall be refunded, subject to the discretion of the Senior Management at TratoIndia.com